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英語作文專題投訴信寫作指導

時間:2018/6/7欄目:英語寫作指導

  英語作文專題投訴信寫作指導

  第一部分:文體概述

  投訴信是人們在遇到一些不文明現象、所購商品質量差、售后服務不滿意等情況下解決問題的一個方法。常用于消費者的利益受損、正常生活和工作受到干擾等令人煩惱的事情。在語言方面,要注意把握分寸,要公平、公正。寫作步驟:

  第一步:表明投訴原因。

  第二步:說明投訴問題,并說明問題帶來的后果。

  第三步:提出合理的建議或期待回復。

  第二部分:語言積累

  常用語塊

  1. 抱怨

  2. 表達不滿

  3. 忍受

  4. 對……滿意

  5. 糟糕的服務

  6. 采取措施

  7. 解決問題

  8. 預防……發生

  9. 調查此次事件

  10. 以粗魯的方式

  11. 向……道歉

  12. 出乎意料

  13. 不用說

  14. 盡快

  15. 把某事牢記在心

  1. complain about

  2. convey/express one’s dissatisfaction

  3. put up with/bear

  4. be content/satisfied with

  5. poor service

  6. take measures

  7. deal with/solve the problem

  8. prevent…from happening

  9. investigate/look into the matter/incident

  10. in a rude manner

  11. make an apology to…/apologize  to…

  12. out of one’s expectation

  13. needless to say

  14. as soon as possible

  15. bear sth. in mind

  套用句式

  1. 我寫信是投訴關于……

  2. 這幾年我對你們的服務都很滿意,但是我寫信是表達關于……的不滿。

  3. 我對……不滿意有一些主要原因。首先,……更糟糕的是,……最后,……

  4. 我真誠地希望你能認真調查這件事情,以及采取恰當的措施防止類似事件再次發生。

  5. 你若能盡快采取措施處理這個問題,我將感激不盡。

  1. I am writing to complain about…

  2. I have been content/satisfied with your service for years but I am writing to express my dissatisfaction about…

  3. There are some main reasons why I am not content with… . At first, … What’s worse, … Eventually, …

  4. I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such an incident happening again.

  5. I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.

  第三部分:滿分模版

  Dear Sir/Madam,

  My name is /I’m _____(自我介紹). I feel bad to trouble you but I am afraid that I have to make a complaint about ______(投訴的內容).

  ________(簡述導致矛盾的事件). I _____(表達本人曾做過的努力). But_______(投訴原因一). Besides, _____ (投訴原因二). To be frank, ______(客觀的評論,以示誠懇). To make up for it, I suggest ______ (表達本人期待的解決方案). I sincerely hope you can better your service and that mistake won’t arise again in the future.

  I am really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.

  Yours sincerely,

  Li Hua

  模版范文

  奇愛的經理:

  我是李華,貴酒店的一名顧客。我寫信向您投訴貴店令人不滿的服務。

  我在貴店居住的1月28號到1月30號期間,貴店的服務有太多讓我不滿之處。首先,我發現我的行李箱在被貴店的一個行李員送至房間后破損。另外, 衛生間的馬桶漏水。更糟糕的是,樓下酒吧的噪音每晚持續到深夜影響我的休息。我對貴店的服務很是失望,并且希望您改進服務質量以防這樣的問題在以后仍然發生。

  我對這件事情真是很惱火。我相信您會認真對待我的投訴。盼望盡早回復。

  李華

  Dear Manager,

  I am Li Hua, one of your hotel’s customers. I am writing to complain about your unsatisfying service.

  During my stay at your hotel from Jan 28 to 30, the service in your hotel left much to be desired. To begin with, I found my suitcase broken after they were carried to my room by one of your porters. Besides, water was leaking out of the toilet in the bathroom. Worse still, the noise from the bar downstairs went on so late into the night each night that I couldn’t get good rest. I’m disappointed with your service, and I hope you can better your service in case the same matter arises in the future.

  I’m really annoyed about it. I believe you will take my complaints seriously. I am looking forward to your early reply.

  Yours sincerely,

  Li Hua

  第四部分:實戰突破

  習作修改(做短文改錯,背經典范文)

  Dear Sir,

  I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible.

  Yours Sincerely,

  Li Hua

  1. in→on, 具體的某一天用介詞on。

  2. before→after, 在多長時間之后用after。

  3. sent→send, or并列的兩個動詞都采用原型結構。

  4. them→it, 特指的買到手里的這一部手機。

  5. month→months,復數形式。

  6. impossibly→impossible, it is +adj to do sth.

  7. hear→hearing, 介詞后用動詞的ving形式。

  8. What→How, 如何用how。

  9. send to→send,及物動詞。

  10. One of same→one of the same, 特指。

  好題調研

  假定你是李華,上周六,你有一次不愉快的就餐經歷,對餐廳的服務員態度非常不滿意。于是你給該餐廳老板寫一封投訴信。要點如下:

  1. 問題:牛肉面有蒼蠅,服務員態度粗魯。

  2. 要求:餐廳賠禮道歉。

  注意:1. 詞數100左右。

  2. 可以適當增加細節,以使行文連貫。

  Dear Sir,

  I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.

  Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot. So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.

  It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.

  I look forward to a better service next time.

  Yours Sincerely,

  Li Hua

  第五部分:升華練習

  假定你是李華,你在上周日搭坐102號公交車,該公交車司機的不文明行為讓乘客很憤怒。于是你向公交車公司寫一封投訴信。要點如下:

  1. 司機的不文明行為(大聲講話、緊急剎車、態度粗魯等)。

  2. 希望盡快查清此事。

  注意:1. 詞數100左右。2. 可以適當增加細節,以使行文連貫。

  第六部分:總結反饋

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